Shipping Policy

At Abi's African Market, we aim to process and ship orders as efficiently as possible while ensuring products are handled with care.

We currently ship within Australia only.

Orders are typically processed within 1–3 business days after payment confirmation
Orders are not processed on weekends or public holidays

During peak periods or promotions, processing times may be slightly longer.

Delivery times vary depending on your location and the shipping option selected at checkout.

Estimated delivery times (after dispatch):

These timeframes are estimates only and may be affected by carrier delays outside our control.

Shipping costs are calculated at checkout based on:

Any applicable shipping fees will be clearly shown before you complete your purchase.

For food and grocery items:

Please note that delays caused by shipping carriers are outside our control.

Where available, tracking information will be provided once your order has been dispatched.
Tracking updates are managed by the shipping carrier.

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders delayed or lost due to incorrect or incomplete addresses
Additional shipping fees may apply if an order needs to be re-shipped

While we work with reliable shipping partners, delivery delays can occasionally occur due to factors such as:

If you experience a significant delay, please contact us through our Contact page with your order number.

If you have any questions about shipping or delivery, please contact us via our Contact page and include your order number where applicable.

Country/region